Politique d’expédition

Shipping Policy

We’re excited that you’ve chosen to shop with us, and we want to ensure you have all the information you need about our shipping process.

Processing Time:
We strive to process and ship all orders as quickly as possible. Orders are usually processed within 2-4 business days. During peak times, processing may take longer.

Shipping Methods and Costs:
Shipping to all countries except Switzerland is completely free and handled by DHL. The shipping costs for your order will be calculated and displayed at checkout if shipping to Switzerland. There may occasionally be delays in delivery.

Tracking:
Once your order has been shipped, you will receive a tracking number to track your package online. Please allow up to 24 hours for the tracking information to update.

Delivery Times:
Delivery times depend on your location and the shipping method you choose. Standard shipping usually takes 7-14 days. Please note that delivery times may be longer during peak times or due to unforeseen circumstances.

Customs Duties, Fees, and Taxes:
All customs duties and taxes are paid. The price displayed on the product page is the final price.

Missing or Damaged Items:
If your order arrives with missing or damaged items, please contact our customer service team within 48 hours of receiving your package. We will work with you to resolve the issue as quickly as possible.

Incorrect or Missing Address:
It is the customer’s responsibility to provide a complete and accurate shipping address during the checkout process. This includes providing the correct recipient name, street address, house number, city, state, postal code, and country. Missing or incorrect information may result in a failed delivery attempt.

If our shipping provider or customer service team identifies an incomplete address, we will attempt to notify the customer. It is the customer’s responsibility to respond to such notifications and provide the necessary information for delivery.

By shopping with us, you agree to provide accurate and complete shipping information. If you do not provide accurate and complete details, there may be delays, lost packages, or additional costs for redelivery or rerouting.

We hope this information has been helpful. If you have any further questions about our shipping policies, please don’t hesitate to contact us.